Refund & Return Policy

Last Updated: October 4, 2026

Thank you for shopping with Glowry™. Please review this Refund & Return Policy carefully before placing your order.

All Sales Are Final

All purchases made through Glowry™ are considered final sale.

We do not accept returns, exchanges, or refunds for:

• Change of mind

• Personal preference

• Accidentally ordering the wrong item

• No longer wanting the product

• Finding a different product or price elsewhere

By completing your purchase, you acknowledge and agree to this final sale policy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at:

Info@glowrychrismas.com

Please include:

• Your order number

• A description of the issue

• Clear photos or video showing the product and the issue

• Photos of the packaging and shipping label, where relevant

We will review your claim and determine the appropriate resolution.

Depending on the circumstances, this may include a replacement or refund.

Please do not dispose of the product or its packaging until your claim has been reviewed, as we may require additional information.

Missing or Undelivered Orders

If your order has not been delivered, please contact us so we can investigate the shipment.

If Glowry™ is unable to fulfill or deliver an order as required under applicable law, any refund legally due will be provided to the original payment method.

Our final sale policy does not remove any rights you may have when merchandise is not supplied or delivered as required by law.

Refunds

Refunds are not provided for general returns or change-of-mind requests.

A refund may be issued when:

• We approve a damaged, defective, or incorrect-item claim

• We are unable to fulfill an order

• A refund is otherwise required by applicable law

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed by us, your bank or payment provider may require additional time before the funds appear in your account.

Returns

Glowry™ does not accept general returns.

If we determine that a product must be returned as part of an approved claim, our customer support team will provide return instructions.

Do not send a product back without contacting us first.

Unauthorized returns may not be accepted or refunded.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to request an order change or cancellation, contact us immediately at:

Info@glowrychrismas.com

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

Where applicable law gives you a right to cancel an order, that right will still apply.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that shipping information can be changed after an order has entered fulfillment.

Orders that cannot be delivered because of incorrect or incomplete information provided by the customer do not automatically qualify for a refund.

Refused or Unclaimed Packages

Refusing a shipment or failing to collect a package does not automatically qualify the order for a refund.

Any such request will be reviewed based on the circumstances, carrier information, and applicable law.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can review and resolve the matter.

Nothing in this policy restricts any lawful rights you may have through your bank, credit card issuer, payment provider, or applicable consumer protection laws.

Contact Us

If you have any questions regarding your order or this Refund & Return Policy, please contact:

Glowry™
Email: Info@glowrychrismas.com
Website: glowrychristmas.com

Please include your order number when contacting us regarding an existing purchase.

Glowry™ may update this policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.