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Shipping Policy
Last Updated: October 4, 2026
Thank you for shopping with Glowry™. Please review this Shipping Policy before placing your order.
Order Processing
Orders are sent to our fulfillment team for processing after they are placed.
Processing times may vary depending on order volume, seasonal demand, holidays, product availability, and other operational factors.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Destinations
Glowry™ currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the destination.
Any applicable shipping costs will be shown at checkout before you complete your purchase.
If your order qualifies for free shipping, this will also be displayed at checkout.
Estimated Delivery Times
Any delivery times shown on our website or during checkout are estimates only unless explicitly stated otherwise.
Actual delivery times may vary due to factors outside our control, including:
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Carrier delays
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High seasonal demand
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Severe weather
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Public holidays
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Incorrect or incomplete shipping information
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Operational or logistical delays
Glowry™ cannot guarantee an exact delivery date unless specifically stated.
Tracking Your Order
When tracking information is available, it will be sent to the email address used when placing your order.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Tracking information is provided by the shipping carrier and may occasionally be delayed or incomplete.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before placing your order.
If you notice an error after ordering, contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that changes can be made once the order has entered processing or shipment.
Glowry™ is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Failed or Refused Deliveries
If a shipment cannot be delivered because of an incorrect address, failed delivery attempt, refusal of the package, or failure to collect the shipment, the package may be returned to the sender or otherwise handled by the carrier.
Refusing or failing to collect a package does not automatically qualify the order for a refund.
Any request relating to a failed or refused delivery will be reviewed based on the circumstances and our Refund & Return Policy.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us.
We may ask you to confirm your shipping information and provide additional details so we can investigate the shipment.
Where appropriate, we may contact the carrier or fulfillment provider for further information.
A shipment is not considered lost solely because tracking has not updated for a short period of time.
Packages Marked as Delivered
If your tracking information shows that your order was delivered but you cannot locate it, please first:
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Check around your property and normal delivery locations
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Ask members of your household
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Check with neighbors where appropriate
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Contact the shipping carrier for additional delivery information
If you still cannot locate the shipment, please contact us and we will review the situation.
Glowry™ is not responsible for packages confirmed by the carrier as correctly delivered, except where otherwise required by applicable law.
Damaged Packages
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number and clear photos or video showing the issue.
Damaged, defective, and incorrect-item claims are handled in accordance with our Refund & Return Policy.
Multiple Shipments
In some cases, an order may be delivered in more than one shipment.
If this occurs, you may receive multiple tracking numbers or packages.
You will not be charged additional shipping fees solely because an order is shipped in separate packages unless otherwise disclosed before purchase.
Holiday and Peak-Season Delays
Shipping and processing times may be longer during high-volume periods such as Christmas, Black Friday, Cyber Monday, and other major shopping periods.
We recommend placing holiday orders as early as possible.
Estimated delivery dates remain estimates unless explicitly guaranteed.
Delayed Orders
If we are unable to ship your order within the timeframe promised at the time of purchase, or within any timeframe required by applicable law, we will provide any notices,